FAQ
Curiosity Box delivers mesmerizing science toys, brain-busting puzzles, exclusive T-shirts and more to your door each season. Every item is developed by the creators of Vsauce, the award-winning science education network with over 3 billion video views.
Joining Curiosity Box is Easy!
- Choose your subscription
- Give us your shirt size
- Get your Curiosity Box
- LEARN AND HAVE FUN!
All Curiosity Boxes are available only on a subscription basis that automatically renews at the end of its term.
SUBSCRIBEYour Curiosity Box subscription automatically renews, depending on your Subscription Plan:
Quarterly subscriptions renew every 3 months. Depending on when you order, your second charge may come sooner than 3 months if we're ready to launch our next box. All subsequent charges will be on a fairly regular schedule. You will not be charged for the next box until we have shipped the previous one.
Annual subscriptions renew for another year after you've received 4 boxes.
Questions? Please email customer service at support@curiositybox.com for further help.
Boxes shipped when they are ready! We send 4 per year and do our best to deliver them to you as soon as they are ready. Depending on where we are in the season, you box might not ship for a few months if the previous box is sold out and we aren't able to ship the next box yet.
To cancel, go to the my account section. You'll need provide the email address you registered with, click Sign In and enter the code that will be sent to your email inbox.
Please contact customer support at support@curiositybox.com if you need any help. .
Please Note: Cancelling your subscription will not issue any sort of refund. All sales are final, including renewal payments. Once you’ve checked out, the order is sent to our fulfillment center to begin processing and we cannot cancel the shipment and issue a refund at that point. Your cancellation will take effect for your next renewal.
If you have a seasonal subscription and are looking to upgrade to an Annual subscription, please reach out to our customer service team at- support@curiositybox.com and they will be happy to assist you!
If you would like to change your shirt size, please email customer service- support@curiositybox.com and our team will be happy to assist you.
Please note - at this time there is not a way for customers to change shirt sizes through your account management page.
If you would like to change your shipping address, please email customer service- support@curiositybox.com and our team will be happy to assist you.
Please note - at this time there is not a way for customers to change shipping address through your account management page.
If you would like to change your shipping address, please email customer service- support@curiositybox.com and our team will be happy to assist you.
You will be sent an email link to update your payment details.
Replacements are only available for damaged or missing items and if stock is available. We recommend reviewing your order as soon as it is delivered to be sure everything is in good condition. For any replacement items, we need notice within 4 weeks of delivery to send a replacement. For replacements, please reach out to our customer service team at- support@curiositybox.com. We are happy to help!
As noted in the Terms and Conditions you agree to when you first check-out, all sales are final. We do not accept returns and we do not issue refunds.
In the event you receive a damaged product, or a sized product that is different from the size you provided in your profile, we are happy to arrange for a replacement if possible. Simply contact us and our customer service team will be happy to help!
If you have a coupon code to redeem, it can be applied during checkout by clicking "Have a coupon code?" The code must be applied during checkout to redeem the purchase.
Issues redeeming a code? Check the details of the code you’re trying to redeem, some only apply to subscriptions and others apply to items in Inq’s Shop. If you’re still having trouble, we can help! Email our customer service team at support@curiositybox.com.
Curiosity Box is happy to serve international subscribers – shipping charges vary by country. Please note- we pass on the exact shipping rate we are charged for international shipping. We do not control shipping costs and cannot do anything to lower the current costs.
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